Your Privacy Is Our Responsibility
At atv99, we follow strict policies for collecting, using, and protecting your personal information. Read this policy to learn how we keep your data safe.
Introduction & Scope
This Privacy Policy ("Policy") applies to all services, websites, and applications of the atv99 platform. By using our platform, you are considered to have read and agreed to the terms of this Policy. We treat the protection of users' personal information as our highest priority and never sell or transfer it to unauthorized third parties.
atv99 believes you should have full control over your personal information. That is why we are transparent about what data we collect, how we use it, and how we store and protect it.
- 1. Types of Information Collected
- 2. How Information Is Collected
- 3. Purpose of Using Information
- 4. Data Storage & Security
- 5. Sharing Information with Third Parties
- 6. Cookies & Tracking Technologies
- 7. User Rights
- 8. Minor Protection
- 9. Policy Changes
- 10. Contact
Types of Information We Collect
atv99 only collects information that is necessary to provide our services. We collect the following types of information:
1.1 Identity Information
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID or passport number (for KYC verification)
- Current address
1.2 Financial Information
- Payment method (bKash, Nagad, Rocket, Upay, or bank account details)
- Transaction history (records of deposits and withdrawals)
- Balance and bonus-related information
1.3 Technical Information
- IP address and device ID
- Browser type and operating system
- Platform access time and session duration
- Login logs and error records
1.4 Gaming Activity Information
- Betting history and list of preferred games
- Responsible gaming limit information
- Voluntarily provided information about gaming habits
How Information Is Collected
We collect information both directly and automatically. Our main methods are described below:
2.1 Information Provided Directly
We collect information you provide directly during account registration, KYC verification, payment processing, and when contacting customer support.
2.2 Automatically Collected
While you use our platform, we automatically collect technical and usage-related information through cookies, web beacons, and similar technologies. This information is used to improve your experience and ensure security.
Purpose of Using Information
atv99 uses your information only for the following legitimate purposes:
3.1 Service Operations
- Creating, managing, and securing accounts
- Processing financial transactions — deposits and withdrawals
- Distributing bonuses, promotions, and VIP rewards
- Providing customer support services
3.2 Security & Compliance
- Fraud prevention and monitoring of suspicious activity
- Age verification — accounts approved for users aged 21 and above only
- Compliance with Anti-Money Laundering (AML) and KYC procedures
- Enforcing responsible gaming guidelines
3.3 Improvement & Personalization
- Improving platform performance and usability
- Recommending games or offers based on your preferences
- Sending relevant promotional messages (if you have given consent)
- Analyzing user experience and conducting improvement research
Data Storage & Security
atv99 takes industry-standard technical and organizational measures to protect your information. Our security arrangements are as follows:
4.1 Technical Protection
- All data transfers are secured with SSL/TLS encryption
- AES-256 encryption technology applied to stored data
- Two-Factor Authentication (2FA) supported
- Firewall and intrusion prevention systems active
- Regular security audits and vulnerability assessments
4.2 Data Retention Period
We retain your information while your account remains active. Even after account closure, certain data may need to be retained for a specified period due to regulatory and legal obligations. We do not retain any data beyond what is necessary.
4.3 Staff Access
Only authorized staff can access your personal information, and only to the extent necessary for providing services. All staff operate under strict confidentiality agreements.
Sharing Information with Third Parties
atv99 never sells your personal information. Information may be shared with third parties only in the following limited cases and always under strict agreements:
5.1 Payment Processors
Information required for transactions is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to process deposits and withdrawals. This information is used solely to complete payments.
5.2 Game Software Providers
To operate games and ensure fairness, our game providers — including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft — may receive necessary session information. They do not receive your identity-related information.
5.3 Legal & Regulatory Authorities
Information may be provided to relevant authorities in response to legal obligations, fraud investigations, or court orders. In such cases, we always provide only the minimum information required.
Cookies & Tracking Technologies
Our platform uses cookies and similar technologies that store small data files in your browser. These come in three types:
6.1 Essential Cookies
These cookies are necessary for the basic operation of the platform — such as maintaining login sessions, security verification, and storing in-progress form data. Disabling them will prevent the platform from functioning properly.
6.2 Functional Cookies
These cookies are used to save your language preference, display settings, and personalized experience. They make each of your visits more convenient.
6.3 Analytics Cookies
Anonymous statistics are collected to understand which parts of the platform are used most. This information is not used to identify individuals.
Most browsers provide options to control cookies. Keep in mind — disabling essential cookies may make some platform services unavailable.
User Rights
Every user of our platform has the following rights regarding their personal information:
7.1 Right to Access Information
You have the right to know what information atv99 holds about you and to receive a copy of it. This request can be made through our support team.
7.2 Right to Correction
If your account contains any incorrect or outdated information, you may request a correction. We will make the necessary changes after proper verification.
7.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, information required to fulfill legal obligations may need to be retained temporarily.
7.4 Right to Object to Processing
You may object to the use of your information for marketing purposes. This request will be acted on immediately.
Minor Protection
atv99 is an adults-only platform. Our services are open only to those aged 21 and above. We do not intentionally collect any information from minors.
Age is verified through a national ID or passport during the account registration process. If we become aware that information from a minor has been collected by mistake, that account will be closed immediately and the collected data will be deleted.
If a parent or guardian believes their underage child has registered on our platform, please contact [email protected] immediately.
To learn more about our responsible gaming policy, visit the Responsible Gaming page.
Policy Changes
We may update this Privacy Policy from time to time due to business changes, technology upgrades, or regulatory requirements.
9.1 Notification of Changes
- A notification will be sent to your registered email for important changes
- The "Last Updated" date at the top of this page will be revised
- For significant changes, an acknowledgment prompt may be shown after you log in
9.2 Continued Use After Changes
Continuing to use our platform after updated policy is published will be considered as your agreement to the new policy. If you object to any changes, please contact us or request that your account be closed.
Contact
If you have any questions, concerns, or requests to exercise your rights regarding the privacy policy, please contact our support team. We are available 24/7.
We take all privacy-related requests seriously and are committed to responding as quickly as possible.