Frequently Asked Questions
All answers to your questions about atv99, right here
Bonuses, payments, account management, and support — find clear answers to whatever is on your mind, all in one place.
If a question comes to mind while using atv99, this page is your first stop. Below we have put together detailed Q&As covering four main topics — contact and support, bonuses and offers, withdrawals, and member accounts. Each answer is straightforward and written in plain language so any player can quickly find the right information. If your question is not here, our 24/7 support team is always by your side.
Contact & Support
atv99 has two support channels. The first is live chat — once you log in to the site, you can start a chat directly at any time. The second is email: [email protected] — where you can send detailed messages. Both channels offer support in Bengali and English.
atv99's support team is active seven days a week, twenty-four hours a day. At night, in the early morning, or on public holidays, you will receive the same level of support via live chat and email. Contact us at any time according to Bangladesh Standard Time (BST, UTC+6).
To get a faster resolution, have a few details ready: your account username, exactly when the issue occurred (date and approximate time), the transaction ID or amount if it involves a transaction, and the payment method used (such as bKash or Nagad). If you have screenshots, attaching them to your email will make things easier.
atv99's support team provides service in Bengali and English. This has been set up with Bangladeshi players in mind, so feel free to ask questions in your own language. You can write in Bengali right from the start in live chat.
After sending an email to [email protected], you will usually receive an automatic confirmation message. That email will contain a ticket number — if you mention that number later in live chat, the support team will be able to locate your case quickly.
Bonuses & Offers
When you make your first deposit at atv99, you will receive a 120% bonus, up to a maximum of ৳20,000. For example: depositing ৳1,000 adds a ৳1,200 bonus, giving a total balance of ৳2,200. Depositing ৳34,000 earns the full ৳20,000 bonus, for a total of ৳54,000. A wagering requirement must be met before the bonus can be withdrawn.
The bonus wagering requirement is 15 times, and it applies only to the bonus amount — not to the deposited funds. For example: if you receive a ৳1,200 bonus, you must wager ৳1,200 × 15 = ৳18,000 before the winnings from the bonus can be withdrawn.
Slot games generally contribute the most toward completing the wagering requirement. Live casino games or sports betting may contribute partially. Contact atv99's support team or check the terms and conditions page to find out the contribution rate for specific games.
No, the welcome bonus can only be received once per player. It applies to the first deposit only. For subsequent deposits, atv99 offers other regular promotions or VIP cashback benefits, depending on account activity.
Yes, in general a bonus can be cancelled by requesting it via live chat before wagering has begun. However, if the bonus is cancelled, any winnings earned from that bonus will also be removed. Contact the support team to find out the exact conditions for cancellation.
Yes, bonuses generally have a set expiry period. If the wagering requirement is not met within that period, the bonus balance and any winnings earned from it are automatically forfeited. Confirm the exact expiry date with the support team before activating a bonus.
How to Withdraw Funds
atv99 typically processes withdrawals within 1 hour. Transfers sent to bKash, Nagad, Rocket, or Upay usually arrive even faster. Bank transfers may take slightly longer due to the bank's own processing time.
The minimum withdrawal amount is ৳1,000. Methods available for withdrawal include: bKash, Nagad, Rocket, Upay, and bank transfer (various Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum is the same for each method.
Once the wagering requirement is fully met, bonus winnings are added directly to your main balance. From there, they can be withdrawn at any time through the normal withdrawal process. No separate steps are needed.
No. For security purposes, atv99 only approves withdrawals to a mobile wallet or bank account registered in your own name. The withdrawal should go to the same number or account used when making a deposit. Sending to a third party's account is not possible.
atv99's withdrawal process runs the same way at night, in the early morning, and on holidays. The usual time is within 1 hour. However, if bKash or Nagad themselves are undergoing maintenance, there may be a slight delay — that is outside atv99's control.
Member Account
Signing up is straightforward. Go to the atv99 site and enter your preferred username, password, and contact details in the registration form. Once the form is submitted, your account will be created. Please note, this site is for people aged 21 and above only.
No. atv99 strictly follows a one account per person policy. Creating multiple accounts may result in all accounts being suspended and balances being forfeited. Use a single account for a safe and fair experience.
To keep your account secure, use a password of at least 8 characters that includes uppercase and lowercase letters, numbers, and special characters (such as @, #, !). It is best not to use your own name or date of birth as a password. Do not share your password with anyone.
Click the "Forgot Password" option on the login page — a recovery link will be sent to your registered email. If there is also a problem with the email or the account becomes locked, contact us via live chat or at [email protected]. The support team will verify your identity and arrange to restore access.
If you want to temporarily or permanently close your account, let the support team know — submit a request via live chat or at [email protected]. A self-exclusion or break request can also be made as part of responsible gaming. See the responsible gaming page for more details.
Still have questions? We are ready to help
If the Q&As above did not resolve your issue, contact us directly. atv99's support team is available seven days a week, twenty-four hours a day in Bengali and English.
Live chat — log in to the site and start anytime
Email: [email protected]